Refund policy

We want to make sure you're happy with your purchase! If something doesn't fit or isn't quite your style, you can request a return within 3 days of item delivery for a refund to your original payment method, or up to 7 days for store credit - no questions asked. Order shipping costs to ship items to you are non-refundable; Standard shipping is free for all orders over $35.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging. The return must be dropped off and scanned by USPS within 5 days of receiving return approval. Any returns scanned by USPS after 5 days will only be eligible for a 50% refund.  

Returns will need to be sent to the following address:

P.O. Box 22251
Tampa, FL 33622

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at help@magicalmouseboutique.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@magicalmouseboutique.com.

Return Process

  1. Sign Into Your Account: Enter the email associated with your order here: My Account. You'll receive an email with a code to log into your account and view all your past orders. 
  2. Initiate Return Request: Select the order / item to return and submit your request. We'll process your request within 72 hours and provide further instructions.